Last updated: May 2026

Strictly No Returns

At AbsoluteBioLab, we operate a strict no-returns policy on all products. Due to the sensitive nature of research-grade peptides and chemical compounds, we cannot accept returns once an order has been dispatched, regardless of whether the product has been opened, unopened, used, or unused.

This policy is in place to protect the integrity, safety, and quality of our research compounds. Once a product leaves our facility, we cannot guarantee storage conditions, handling, or chain of custody — therefore, we are unable to resell or accept any returned items.

Replacement for Lost-in-Transit Orders

We understand that in rare cases, shipments may go missing during delivery. We will provide a free replacement only under the following strict conditions:

• The shipping tracking clearly shows the parcel has been lost in transit
• The tracking status has not been updated for an extended period (typically 14+ business days for UK orders)
• The courier service has officially confirmed the loss
• The shipping address provided at checkout was accurate and complete

To request a replacement for a lost shipment, please contact us at info@absolutebiolab.co.uk with your order number and tracking details. Our team will investigate and respond within 24 business hours.

What We Do NOT Offer Refunds For

• Change of mind after order placement
• Products delivered to incorrect addresses provided by the customer
• Refusal of delivery
• Products damaged after delivery
• Opened or used products
• Customs delays, seizures, or rejections in international shipments
• Buyer’s failure to be present for delivery
• Storage or handling issues after receipt
• Buyer’s misuse or improper application of the product

Damaged in Transit

If your order arrives with visible damage to the outer packaging or product, you must:

1. Photograph the damaged parcel and product before opening
2. Contact us within 24 hours of delivery via email
3. Provide your order number and clear images

Claims submitted after 24 hours of receipt will not be eligible for replacement.

Order Cancellation

You may cancel your order only if it has not yet been processed or dispatched. Once an order has been packed and assigned a tracking number, it cannot be cancelled or modified.

To request cancellation, contact us immediately at info@absolutebiolab.co.uk with your order number.

Wrong Product Received

In the unlikely event that you receive an incorrect product due to our packing error, please notify us within 48 hours of receipt with photographic evidence. We will arrange a replacement at no cost to you.

Research Use Disclaimer

All AbsoluteBioLab products are sold strictly for laboratory and research purposes only. They are not intended for human consumption, veterinary use, diagnosis, treatment, prevention, or cure of any disease. By placing an order, you acknowledge and accept this restriction. We do not issue refunds for any claims relating to the use of products outside their intended research scope.

Contact for Replacement Claims

For all lost-in-transit claims or replacement requests, please email info@absolutebiolab.co.uk with:

• Order number
• Tracking number
• Date of order
• Description of the issue
• Any supporting evidence (screenshots of tracking, photos, etc.)

Our team will respond within 24 business hours and guide you through the verification process.